Facilities & Services

Welcome to the core of leadership at Pacific Palms Property – our Executive Management Team. Each member brings a wealth of experience and a strategic vision, driving our company towards excellence in property development. With a blend of innovation, expertise, and dedication, our leaders are committed to steering the company through its growth journey and achieving outstanding results.

Emmanuel began his professional career with Pacific Palms Property in 2019 as an intern during his semester break while studying at the University of Papua New Guinea. Since then, he has held various entry-level positions. In 2021, he transitioned to working full-time in Property Administration and Marketing, and by 2023, he had been promoted to Marketing Manager, overseeing the marketing of Steamships Properties. Emmanuel has also completed in-house career and leadership development training, along with obtaining multiple certifications from the Property Council of Australia.

This demonstrates Pacific Palms Property’s commitment to investing in and nurturing young talent through proper guidance and mentorship.

Emmanuel Sarufa
Marketing Manager

Celia Chan, Site Superintendent at Harbourside, played a pivotal role in PPP’s recent adoption of MRI software. As one of the four staff members who underwent training in Sydney, Celia outlined the anticipated benefits of this implementation.

The introduction of MRI PMX and Evolution brings automation to daily tasks, freeing up time for strategic responsibilities. Real-time reporting capabilities provide valuable insights for forecasting and decision-making.

Centralising Lease Administration within MRI ensures easy access to lease terms, enhancing efficiency and accuracy. Integration with MRI Evolution optimises asset and service management, facilitating effective tracking and performance monitoring.

Improved communication and collaboration are expected with centralised data, streamlining processes and reducing administrative tasks. System-generated transparency enhances customer service, ensuring tenants receive optimal support.

Overall, the introduction of MRI software marks a significant step forward in staff training and development at PPP. The anticipated benefits include enhanced performance, streamlined processes, improved communication, and superior customer service. Celia’s leadership in championing this training platform underscores PPP’s commitment to local talent development.

Alumita Chan, a Steamships Graduate Management Program graduate, brings a refreshing approach to her role at Pacific Palms Property (PPP). Throughout her rotations, she embraced each assignment enthusiastically, focusing on delivering results aligned with PPP’s goals.

In her stint with PPP’s Project Development team, Alumita found fulfilment in working alongside seasoned Architects, Project Managers, and Civil Engineers. Immersed in large-scale projects, she gained valuable insights into on-site supervision, project management, and navigating project constraints. The supportive team environment fostered her learning, allowing her to thrive and contribute effectively.

Aligned with Steamships’ sustainability initiatives, Alumita spearheaded the attainment of the @345 EDGE Certification for PPP’s office development, marking a significant milestone in the company’s journey towards sustainability. Her dedication to self-learning and mastering EDGE principles exemplifies her commitment to excellence and professional growth.

Throughout her journey, Alumita valued the guidance and mentorship provided by experienced Project Managers like Philip Santos. Their support enabled her to navigate challenges with confidence, honing her management skills and reinforcing her passion for project management.

Her experience with PPP’s Project Development team not only complemented her qualifications in Architecture and Construction Management but also ignited her interest in pursuing Project Management. With a strong foundation laid by the Project Development team, Alumita is well-equipped to excel in her future endeavours.

The Health, Security, Safety, and Environment (HSSE) Department at Pacific Palms Property (PPP) plays a vital role in ensuring the well-being and protection of employees, contractors, and the environment across all PPP operations. They are dedicated to managing safety in compliance with relevant acts and regulations, as well as international safety standards and certifications.

One of the key acts that the HSSE Department at PPP manages is the Industrial Safety Health and Welfare Act 1965, which focuses on the health and safety of employees within the workplace. This act sets guidelines and regulations for maintaining a safe working environment, safeguarding employee welfare, and preventing occupational hazards.

Additionally, the Occupational Safety, Health, and Welfare Act 1991 is another important legislation managed by the HSSE Department. This act protects the health and safety of employees by addressing potential hazards, providing training programs, and promoting a culture of safety within the organization.

In addition to local acts and regulations, the HSSE Department at PPP also ensures compliance with international safety standards and accreditations, such as ISO certifications. These certifications demonstrate PPP’s commitment to maintaining high levels of safety performance and adhering to globally recognized best practices.

As part of their commitment to safety, PPP requires all contractors working within their premises to adhere to the same safety standards and practices they align themselves with. This ensures that everyone involved in PPP’s operations, including contractors, follows established protocols and guidelines to maintain a safe and secure working environment.

Overall, the HSSE Department at PPP is responsible for managing health, security, safety, and environmental concerns in accordance with applicable acts, regulations, and international standards. By prioritizing safety and compliance, they aim to create a secure and healthy work environment for all stakeholders involved in PPP’s operations.

The FRM and HSSE departments work together closely to ensure that safety measures are incorporated into the overall risk management strategy. By collaborating and sharing information, they proactively identify potential hazards, assess the associated risks, and implement measures to mitigate them. This collaboration includes regular safety audits, training programs, emergency preparedness initiatives, and ongoing communication with all stakeholders.

By working hand in hand, the FRM and HSSE departments at PPP prioritize safety as an integral part of the organization’s risk management framework. Their shared commitment to keeping people safe enables PPP to maintain a secure and protected environment while effectively managing financial risks and ensuring sustainable growth.

Fire is known to be a major risk in buildings, being a property management firm it is important to ensure our staff are knowledgeable about fire safety in case of an emergency that may arise. The objective of the training enables our staff to better understand the complexity of fire and what is involved in extinguishing it.

The theory aspect of the training is about understanding fire, the elements involved in fire, the different classes of fire, and steps involved in operating a fire extinguisher which was the key part of the practical phase of the training. The sessions are run by Pacific Palms Property’s inhouse Property Fire Inspector.

Health, Security, Safety and Environment

The Health, Security, Safety, and Environment (HSSE) Department at Pacific Palms Property (PPP) plays a vital role in ensuring the well-being and protection of employees, contractors, and the environment across all PPP operations. They are dedicated to managing safety in compliance with relevant acts and regulations, as well as international safety standards and certifications.

One of the key acts that the HSSE Department at PPP manages is the Industrial Safety Health and Welfare Act 1965, which focuses on the health and safety of employees within the workplace. This act sets guidelines and regulations for maintaining a safe working environment, safeguarding employee welfare, and preventing occupational hazards.

Additionally, the Occupational Safety, Health, and Welfare Act 1991 is another important legislation managed by the HSSE Department. This act protects the health and safety of employees by addressing potential hazards, providing training programs, and promoting a culture of safety within the organization.

In addition to local acts and regulations, the HSSE Department at PPP also ensures compliance with international safety standards and accreditations, such as ISO certifications. These certifications demonstrate PPP’s commitment to maintaining high levels of safety performance and adhering to globally recognized best practices.

As part of their commitment to safety, PPP requires all contractors working within their premises to adhere to the same safety standards and practices they align themselves with. This ensures that everyone involved in PPP’s operations, including contractors, follows established protocols and guidelines to maintain a safe and secure working environment.

Overall, the HSSE Department at PPP is responsible for managing health, security, safety, and environmental concerns in accordance with applicable acts, regulations, and international standards. By prioritizing safety and compliance, they aim to create a secure and healthy work environment for all stakeholders involved in PPP’s operations.

Basic Fire Fighting Training

Fire is known to be a major risk in buildings, being a property management firm it is important to ensure our staff are knowledgeable about fire safety in case of an emergency that may arise. The objective of the training enables our staff to better understand the complexity of fire and what is involved in extinguishing it.

The theory aspect of the training is about understanding fire, the elements involved in fire, the different classes of fire, and steps involved in operating a fire extinguisher which was the key part of the practical phase of the training. The sessions are run by Pacific Palms Property’s inhouse Property Fire Inspector.

Pacific Palms Property welcomes new GM – Russel Sy

Mount Hagen, Western Highlands Province

Building on the strong support that retailers and shoppers gave Hagen Central, Tininga and Steamships broke ground on Dobel Central which will be developed by managed by Pacific Palms Property. Located strategically on the Highlands Highway, Dobel Central will have 9,732 square metres of Leasable Retail Area across 36 commercial retail outlets: Stage 1 will be completed in 2026 and will be anchored by a new Tininga Dobel Supermarket and 11 retail spaces. Stage 2 will be completed in 2027and will add 24 outlets. Dobel Central will have 212 parking spaces within its secured fence. Some of the parking spaces would be bigger to accommodate the buses and trucks that ferry nearby villages.

The Dobel Central groundbreaking ceremony on 25th April 2025 was attended by representatives from the Keme, Kulkukgam Yamka Pepka, Elte Panambu, and Moge Kokonka, the traditional landowners of the area, by government officials; Minister for State Enterprises Hon. William Duma, Western Highlands Province Governor Hon. Wai Rapa, and Commissioner General for the Internal Revenue Commission Sam Koim, Western Highlands Provincial Police Commander (PPC) Superintendent John Sagom, the Western Highlands Province business and greater community, and by business leaders like Tininga Managing Director Patrick Duckworth, and Steamships Managing Director Chris Daniells.

Staying true to the Melanesian tradition where village building skills are passed to the younger generation, Pacific Palms Property are orchestrating a team of international architects, engineers, and contractors with local service providers and skilled staff to build a place that generates commerce and employment as it serves the people of and visitors to the Western Highlands.

Note: Click on this link to take a virtual tour of Dobel Central: https://lnkd.in/ggNAYAr9

If you are interested to take up a space, do talk to us today, send us an email at inquiry@pacificpalmsproperty.com.pg

PPP Managed the Certification Compliance Process

In a significant milestone for Papua New Guinea’s (PNG) sustainable development, a prominent building in the capital has undergone an eco-friendly retrofit, effectively lowering its carbon footprint. The property, known as @345, previously Burns Haus, is now the first real estate project in the South Pacific to be accredited under the world-renowned green building certification program EDGE (Excellence in Design for Greater Efficiencies).

Steamships, a diversified PNG conglomerate involved in logistics, property, and hospitality, in collaboration with IFC (International Finance Corporation), a member of the World Bank Group, recently announced the successful certification of the three-story @345 building in downtown Port Moresby.

Rupert Bray, Managing Director of Steamships, expressed the significance of achieving EDGE certification for @345, highlighting that it’s the first time any commercial, retail, or residential building in PNG has received such accreditation. He emphasized Steamships’ commitment to setting environmental standards, stating, “As a company with deeply held values, Steamships takes its commitment to helping set environmental standards in PNG very seriously.”

The @345 building, housing the Steamships corporate head office, Pacific Palms Property (PPP), and Coral Sea Hotels, underwent extensive renovations in 2022, setting a benchmark for modern, efficient, green buildings in PNG. This initiative by PPP, a subsidiary of Steamships, not only contributes to climate change action but also aims to promote the adoption of green design practices in PNG and beyond.

Judith Green, IFC Country Manager for Australia, New Zealand, Papua New Guinea, and the Pacific Islands, stressed the global importance of greening buildings, citing that building materials contribute significantly to solid waste generation worldwide. The EDGE certification for @345 required a minimum of 20 percent savings in energy, water, and embodied energy in building materials.

Russel Sy, General Manager of PPP, highlighted their conscious effort to provide customers with functional and sustainable spaces. The incorporation of high-performance glass, insulated roofing, and energy-efficient cooling and lighting systems is expected to result in a 39 percent reduction in energy consumption. Water-efficient fixtures will contribute to a 35 percent decrease in water consumption. The overall greening efforts, including embodied energy savings of 69 percent, are equivalent to preventing the release of 60.4 tons of CO2 annually.

Pacific Palms Property is now collaborating with the national utility, PNG Power, to further diminish the building’s environmental footprint through inclusion in a solar energy pilot scheme.

While PNG faces challenges in balancing prosperity with the impact of climate change, Steamships’ leadership in this initiative has been commended. Markus Scheuermaier, IFC Resident Representative for Papua New Guinea, expressed optimism that practical solutions like this could inspire further efforts to reduce carbon footprints.

The Performance Reporting Department at Pacific Palms Property (PPP) is a strategic hub focused on enhancing the efficiency of the Leasing Department by identifying and addressing potential roadblocks and facilitating continuous improvement opportunities. This crucial role serves as a communication bridge, conveying organisational priorities to the Leasing Department, monitoring progress, fostering positive developments, assisting in budgeting, and providing guidance to Leasing Managers under the leadership of the National Leasing Manager.

At the core of the performance reporting function is using precise and accurate data to minimise risks, address existing issues, and proactively identify potential future roadblocks. This commitment to data-driven decision-making ensures the Leasing Department operates optimally, aligning with PPP’s strategic objectives.

The collective team within the Performance Reporting Department brings together years of valuable experience in overseeing effective management operations, administration, marketing, leasing, and finances. With over a decade of combined experience, the team is well-versed in achieving targeted profit growth in line with strategic objectives. This wealth of expertise positions the Performance Reporting Department as a critical player in driving the overall success of Pacific Palms Property.

The team’s proficiency extends to various aspects of property management, reflecting their comprehensive expertise. Their ability to work with numbers, facts, and a systematic approach underscores their realistic and results-oriented mindset. This collective skill set ensures that the Performance Reporting Department is well-equipped to navigate the complexities of property leasing, contributing significantly to PPP’s overall success in the real estate industry.

The Pacific Palms Property (PPP) Marketing arm is pivotal in identifying and understanding key stakeholders and audiences, including decision-makers, occupiers, brokers, regulars, joint venture partners, employees, management, and the Steamships Board of Directors.

This adept department formulates and executes marketing plans aligned with the overarching strategy of Pacific Palms Property and its parent company, Steamships. It actively designs marketing policies, procedures, and systems to ensure the efficient, effective, and timely execution of marketing plans. Overseeing the creation of marketing briefs, the department manages all marketing activities for PPP, spanning new developments and upgrading existing properties, concentrating on pre-leasing initiatives. The Marketing Department also oversees the company’s CSR initiatives, demonstrating a commitment to community engagement and responsibility.

PPP Marketing focuses on critical areas such as boosted engagement, substantial content quality, consistent brand voice and style, and advanced company growth. These facets collectively contribute to the overarching success of PPP’s marketing endeavours.

The Fire Risk Management (FRM) Department at Pacific Palms Property (PPP) is a specialised unit that focuses on ensuring the safety and protection of buildings and properties against fire hazards. Aligned with Steamship’s core values, PPP recognises the paramount importance of managing and mitigating the risks associated with fire incidents.

As one of the highest global risks, PPP distinguishes itself among Steamships’ businesses by having a dedicated FRM department, underscoring the organisation’s commitment to fire safety.

Given that PPP’s primary product offering is buildings, an efficient FRM department becomes crucial. The team is responsible for implementing and adhering to the current Building Code of Australia and the Papua New Guinea (PNG) industry standard, ensuring that PPP’s properties meet the necessary fire safety requirements.

The FRM department conducts regular inspections across property portfolios, tailoring the frequency based on identified risk levels. This systematic approach allows for the timely identification of potential fire hazards and ensures swift corrective measures. Beyond fire risk management, the department adopts a proactive approach, flagging other safety issues during inspections and notifying respective portfolio managers. This comprehensive perspective underscores their commitment to safety and maintaining a secure working environment for employees and tenants.

Moreover, the FRM department organises in-house Fire Extinguisher training sessions for PPP’s properties. These sessions aim to cultivate a fire safety culture within the workforce, equipping employees with the necessary knowledge and skills to respond effectively in a fire emergency.

The collective team brings a wealth of experience to the fore, with combined expertise in fire risk management, architecture, and safety compliance. Their dedication to diligently following fire safety regulations, conducting routine inspections, and fostering a fire safety culture ensures that buildings and properties under PPP’s care are well-protected against fire hazards and other safety concerns.

The FRM and HSSE departments at Pacific Palms Property (PPP) operate seamlessly in tandem to integrate safety measures into the overarching risk management strategy. Through close collaboration and information-sharing, these departments proactively identify potential hazards, conduct comprehensive risk assessments, and implement robust measures to mitigate risks effectively. Their concerted efforts encompass regular safety audits, well-structured training programs, emergency preparedness initiatives, and consistent communication with all stakeholders.

The synergy between the FRM and HSSE departments is instrumental in prioritising safety as a fundamental element of PPP’s risk management framework. Its shared dedication to ensuring the safety of individuals allows PPP to uphold a secure and protected environment, adeptly facilitating and managing financial risks and fostering sustainable growth in the organisation.

The collective team boasts extensive experience and expertise in risk management, safety protocols, and regulatory compliance, contributing significantly to PPP’s commitment to a secure and resilient operational landscape.

The Facilities & Services (F&S) Department at Pacific Palms Property (PPP) is the cornerstone of property management and is committed to maintaining and enhancing the entire property portfolio. With a dedicated team of site superintendents, the F&S Department ensures the highest standards across all properties, guaranteeing tenant satisfaction and operational efficiency. This department manages PPP’s fleet, ensuring optimal functionality and availability. They also lead renovation projects, ensuring units are updated and aligned with evolving tenant expectations. Their commitment to quality is reflected in collaborations with external contractors, providing top-tier professionals for any required services or renovations.

Experience
The collective experience of the F&S team is grounded in extensive expertise in Projects & Construction Management, Facilities and Services Management, and Automation. With a rich background spanning over 25 years and across multiple countries, the team brings invaluable insights and capabilities to the forefront.

Together, the F&S team embodies a unified force dedicated to ensuring that PPP’s properties maintain the highest standards and continuously evolve, reflecting an unwavering commitment to excellence in every facet of their operations.

The Pacific Palms Property (PPP) Leasing Department steers diverse property portfolios, spanning residential, retail, industrial, and commercial properties. Their integral role revolves around the meticulous management of these portfolios, ensuring not just successful leasing but the sustained profitability of each property.

Structured with dedicated portfolio managers, the department boasts a team that comprehensively understands the unique dynamics of various property types. This expertise empowers them to navigate the leasing process with finesse and manage tenant relationships effectively.

Collaborating seamlessly with the Facilities & Services Department, the Leasing team ensures smooth operations. Site superintendents, assigned to each portfolio, work hand-in-hand with portfolio managers, addressing tenant concerns promptly. This synergistic approach ensures swiftly meeting tenant needs, cultivating overall satisfaction.

Beyond leasing, the department takes charge of lease management, from negotiation to finalisation, ensuring compliance with lease terms, managing renewals, and overseeing terminations. Their mastery in lease management enables them to navigate complexities, fostering mutually beneficial relationships between PPP and its tenants.

PPP’s Leasing Department provides exceptional service to landlords and tenants. Through adept portfolio management, collaborative efforts with site superintendents, and expert handling of leasing and lease management matters, they play a pivotal role in ensuring the success and profitability of PPP’s property ventures.

Experience
Led by seasoned Leasing Managers, the collective team experience spans various aspects of leasing management. With their combined experience, the team possesses a wealth of knowledge in handling diverse portfolios. Their proficiency includes addressing tenant concerns, negotiating lease agreements, and ensuring compliance with the highest standards. The Leasing Managers serve as tenants’ primary point of contact, providing that issues, whether maintenance requests or lease enquiries are promptly and effectively resolved. This approach fosters trust and open communication, contributing to tenant satisfaction and the overall operational efficiency of PPP.

Leasing Assistants support this experienced team, who bring invaluable contributions to leasing operations. Their roles encompass a spectrum of responsibilities, from meticulous document management to detail-oriented customer service. With backgrounds in diverse fields, the Leasing Assistants enhance the team’s capabilities, contributing to the overall success of PPP’s leasing initiatives.

Pacific Palms Property’s Business Development is the driving force behind uncovering growth opportunities to generate enduring value for the company. With a strategic focus on emerging developments in Port Moresby and Mt Hagen, the department plays a pivotal role in marketing projects even before completion.

This crucial department specialises in attracting tenants for the company’s ongoing developments, ensuring these projects are constructed and economically thrive. The team is steadfast in reaching full occupancy, contributing to the vibrancy and success of Pacific Palms Property endeavours.

Among their current projects is the dynamic Harbourside South, a mixed-use precinct featuring Marriott Executive Apartments, retail spaces, and more. The Business Development leadership’s responsibilities span from identifying potential tenants to skillfully negotiating and finalising lease agreements. Their goal is to create a diverse and flourishing environment within the precinct.

Another focus for the department is the Portside Business Park development, designed to offer modern, sustainable, and flexible office spaces. The Business Development leadership actively promotes the benefits and amenities of the business park to prospective tenants, ensuring a consistent flow of interest and enquiries.

In a joint venture with Steamships and Tininga Limited, the Business Development department is deeply involved in the Dobel Central development in Mt Hagen. They attract and secure tenants through dedicated efforts, leveraging the development’s strong partnership and unique offerings to entice businesses and investors.

Collectively, the Pacific Palms Property Business Development Department is instrumental in the success of the company’s new developments. By actively seeking and securing tenants for these projects, they contribute to the growth and vibrancy of the local business community and ensure the development’s economic viability and long-term success.

Experience
The department brings together over 12 years of expertise in Business Development Management. With a team with extensive collective experience, they specialise in various aspects of real estate, including buy-to-let investments and commercial, industrial, and residential leasing and management. This seasoned team is well-equipped to navigate the complexities of the real estate landscape, ensuring the continued success of Pacific Palms Property’s ventures.

Welcome to the hub of innovation at Pacific Palms Property – our Projects, Valuations, and Development Department. Our team, with specialised expertise, is dedicated to shaping the future of property development through meticulous planning and adept project management.

Department Overview
Our team takes pride in delivering diverse services, extending our expertise internally to Coral Sea Hotels and Pacific Palms Property Management. From iconic landmarks like the Harbourside Precinct which encompasses Harbourside East and West buildings, and Harbourside South – a mixed use building that houses the first ever Marriott Executive Apartments, 3 Commercial Office Floors, and a Retail Floor. The department is also responsible for the development of Portside Business Park and the upgrading works at Windward Apartments, Whittaker Apartments, and the Grand Papua Hotel. The department is at the forefront of ensuring PPP properties are EDGE certified.

Recent Achievements
In 2020, we celebrated the successful completion of projects, including upgrades to the Highlander Hotel Conference Room. We reconstructed a commercial building in Steamship’s Waigani Estate, expanded the Rainbow Supermarket in Gerehu, and brought life to the Harbourside Precinct Deck. The Beachside at Ela Beach Hotel underwent a vibrant transformation, featuring Salt Restaurant, Beachside Bakery, Enzo’s, and the Beachside Bar.

We are committed to shaping the future from the metamorphosis of @345 (formerly Burns House) to the development of the Portside Business Park near Motukea International Wharf. This commitment parallels renovating a commercial building in Toptown, Lae, and exploring conceptual development projects in Lae, Hagen, and Port Moresby.

Recognised Expertise
As a testament to our commitment, we recently completed our first-ever built-to-suit project, showcasing our capacity to deliver tailor-made solutions that precisely meet the needs of our clients. This project took place in Hagen, Western Highlands Province, and it was of PPP project managing the building of the BSP Dobel Branch which was completed on time and on budget.

Experience
Guided by seasoned construction and property development experts, our department blends international experience and local insight. Our team collectively boasts decades of experience in civil engineering, construction, project management, quantity surveying, and architectural design.